Help & FAQs

If you can't find the answers on our website, or within the FAQs below, then do please get in touch. 

Email: and include your order number.
Phone: 0845 224 1973.  This is a voicemail service only, but we're pretty good at calling back very quickly. (Calls cost 5p per minute plus your phone company's access charge.)

More email addresses can be found on our Contact page.


How do I get my tickets?
Tickets are emailed out a month before the festival.

I've lost the emailed tickets
Just drop us a line at

I think there's a problem with my email address? (wrong / misspelled)
Please email us and we'll sort it this end.

I missed out on tickets, will you be releasing any more?
We don't release more tickets after the general sale, once they're gone, they're gone.

Are your tickets Transferrable?
They can be passed on, but the Festival's Contract of sale remains with the original buyer whose name appears on any tickets they've paid for, whether or not they sell them on or give them away.

I missed out on Campervan passes, can I park it in the main Car Park?
No.  There is no sleeping permitted in the Car Park.  Aside from Health and Safety implications, this undermines everyone who has paid for their LIV pitch.

I have a Live-In-Vehicle pass, will this get me into the festival, or do I have to buy an Adult ticket as well?
You need  an Adult ticket as well.

We have a Live-In-Vehicle pass but our friends have a tent, can we camp together?
Due to health and safety regulations LIVs and tents are in separate fields but they are adjacent so not far apart.

I can't go to the Festival, will you refund my ticket?
I'm sorry we don't refund any tickets, other than for exceptional circumstances usually at the point of sale.

Can my friend, who doesn't have a ticket, help put up my tent?
Sorry, there is no access to the campsite without a ticket. If you believe your circumstance is exceptional, please email

Can I bring my dog?
No. Guide/Assistance dogs that are working and in harness are very welcome, but pets of any kind are not permitted, sorry.

I'm Disabled and can't attend without my Carer, is there a discount or free pass?
Yes, all details about how to apply for a Free pass for your Carer are here: 

How do I apply to trade at the Festival?
Traders, food and stallholders, please look at the sub-menus on our Info page, details can be found there.

How do I apply to perform at the Festival?
Artists for the main stages, please apply at the Band Contact  page.